Saturday, 19 May 2012

Well done Bank Credit card company!


The projected leg of our journey from Copenhagen to Bornholm was looking a bit wobbly last Tuesday morning when we got an e-mail from the only airline then flying to Bornholm to say that they were bankrupt and our tickets were worthless.
"Alle flybilletter er dermed blevet annulleret." We get the picture even in Danish.
 So we contacted the bank by phone.
 The man said I was the first to call, and that he would note the bankruptcy because others would be sure to be in the same boat (or plane, so to speak). He told me where to download a dispute form. So I did that, filled it out (very simple) and faxed it in on Tuesday night.
I was reconciling my credit card just now (Saturday), and lo and behold! a full refund in my account backdated to the date of purchase in the previous (March) statement. 
Not more than 3 business days to get a refund! Total satisfaction!

@ Bornholm ahoy!

  



1 comment:

  1. We're about to leave, and I just don't want to contemplate the idea of airlines going bankrupt! And hopefully the Euro will remain intact (at least, apart from in Greece) long enough for us spend the currency we've bought.

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